FREQUENTLY ASKED QUESTIONS (FAQS)

Yes, you can pre-book a taxi by calling our hotline or booking through our website.

To make a booking you fill out the form on our booking page. One of the team will reply with confirmation and you will be assigned a driver. The driver will contact you either the night before or as soon as the booking is made if the booking is urgent. For more information please contact us. 

Yes, all our drivers are licensed by Transport for London (TfL) and undergo extensive training and background checks.

Yes, our taxis accept both cash and card payments, making it convenient for all passengers.

Yes, all of our taxis are wheelchair accessible.

You can book an airport transfer taxi to and from all major London airports, including Heathrow, Gatwick, and Stansted.

Yes, we offer child seats upon request to ensure the safety of your little ones during the journey. please contact us for more information.

Yes, our services are available 24 hours a day, 7 days a week, including holidays.

There are no specific restrictions on luggage, but please inform us if you have oversized or excessive luggage.

It's recommended to book at least 30 minutes in advance, but taxis are often available for immediate service as well. Book here.

Yes, we welcome well-behaved pets in our taxis, but please inform us when booking.

You can cancel your booking at no charge if done within a reasonable timeframe. Cancellation fees may apply for late cancellations. Book Here.

You can provide feedback or file a complaint through our website or by contacting us. Your satisfaction is important to us.

Yes, we have larger taxis available to accommodate groups and multiple passengers. Please specify your requirements when booking. Book Here.

You can request a change of destination during your journey, but the fare may be adjusted accordingly.

Yes, you can specify your preferred pickup time when booking in advance to ensure your taxi arrives when you need it.

Wait times can vary during peak hours, but we strive to provide prompt service

Our fares are typically metered, but additional charges may apply during peak hours or on certain holidays.

Yes, you can book a taxi for journeys outside of London. Please discuss your destination and requirements when booking.

Yes, our taxis are equipped with air conditioning for passenger comfort.

Yes, you can book a taxi for a city tour or sightseeing. Visit out tour pages for more information. Please provide the details of your itinerary when booking.